Refund Policy

Effective date: 2026-07-29. This Refund Policy explains how Funkihoo LLC ("funkihoo") handles refund requests for purchases made through the funkihoo platform. It is incorporated by reference into our Terms of Service and is enforceable as part of that agreement. Where a mandatory local law grants you rights beyond what is described here (for example, the 14-day statutory right of withdrawal under EU consumer protection law), those rights control for you. See our regional addenda in §11 for jurisdiction-specific detail.

1. What you can buy on funkihoo

funkihoo offers three categories of paid products:

Subscriptions to the Silver or Gold plan, on monthly, six-monthly, or yearly intervals. Subscriptions unlock higher daily allowances for likes and introductions and remove third-party advertising.
Introduction credit packs (starter and value packs). Introduction credits are consumed only when you open a new connection with a specific user.
Like credit packs (starter and value packs). Like credits are consumed when you send a like beyond your daily free allowance.

2. Introduction credit packs

Unused introduction credits — refundable within 14 days of purchase, prorated by the unused portion. Contact support to request; we process eligible refunds within 72 hours (see §7).
Used introduction credits — not refundable, except as described in the automatic-refund case below.
Automatic refund on early block. If you spend an introduction credit to open a connection with a user and that user blocks you within one (1) hour, the credit is automatically refunded to your ledger. No action is required on your part.
Purchased introduction credits do not expire and remain in your balance even if you cancel a subscription.

3. Like credit packs

Unused like credits — refundable within 14 days of purchase, prorated by the unused portion.
Used like credits — not refundable.
Purchased like credits do not expire.

4. Subscriptions

Monthly subscriptions. Not refundable after purchase for that billing period. You may cancel at any time from account Settings; your paid perks (higher allowances, ad-free browsing) remain in effect until the end of the current billing period, after which the subscription does not renew.
Six-monthly and yearly subscriptions — within the first 30 days. If you cancel within 30 days of the start of a six-monthly or yearly period, we will refund the value of the unused full months only. Partial months are not prorated.
Six-monthly and yearly subscriptions — after 30 days. Not refundable. You may cancel at any time from account Settings; your paid perks remain in effect until the end of the current billing period.
Daily allowances included with a subscription are use-it-or-lose-it and are not refundable.

5. Statutory right of withdrawal (EU / UK / EEA consumers)

If you are a consumer resident in the European Union, European Economic Area, or United Kingdom, you have a statutory right to withdraw from a distance contract within fourteen (14) days of purchase without giving any reason. To exercise this right, email support@funkihoo.com before the 14-day period ends with a clear statement of your intention to withdraw and the account email associated with the purchase.

Exception for digital content and services already used. By purchasing credits or a subscription and consuming any part of them (for example, sending an introduction using a purchased credit, or accessing paid perks during a subscription period), you expressly acknowledge that you are receiving digital content or services immediately, and you agree that you lose your statutory right of withdrawal to the extent of the credits or subscription time already used. Unused credits and untouched subscription periods remain refundable within the 14-day window.

See the EU / UK addendum for additional detail.

6. Purchases made through Apple App Store or Google Play

Subscriptions and in-app purchases made through Apple App Store or Google Play are billed and refunded by those providers. funkihoo does not receive the funds directly and cannot process refunds for those transactions. To request a refund for a purchase made through Apple, contact Apple Support at reportaproblem.apple.com. To request a refund for a purchase made through Google Play, visit the Google Play refund help page. Our entitlement records update automatically once we receive the refund notification from Apple or Google.

7. How to request a refund

Email support@funkihoo.com with the following information:

The email address associated with your funkihoo account.
The date and amount of the purchase.
The order or transaction identifier if available (from your receipt).
A brief description of why you're requesting the refund.

We aim to acknowledge refund requests within 24 hours and to resolve eligible requests within 72 hours of the initial reply. Approved refunds are returned to your original payment method; timing of the refund appearing on your statement depends on your card issuer or bank (typically 5-10 business days).

8. Failed payments and dunning

If a subscription renewal payment fails:

You enter a seven (7) day grace period during which your paid perks remain intact.
We send email reminders on day 1, day 3, and day 7 of the grace period.
If the payment is not resolved by day 14, your subscription is cancelled, your paid perks are removed, and any credits earned during your subscription period are retained in your balance.
You may resume service seamlessly at any point during the grace period by updating your payment method in account Settings.

9. Chargebacks and payment disputes

Before initiating a chargeback with your bank or card issuer, please contact support@funkihoo.com — most issues are resolved faster and more amicably through direct support.

If you initiate a chargeback, your funkihoo account is frozen pending resolution of the dispute. If the chargeback is decided in your favor, your access is restored. If the chargeback is decided in our favor, your account may be permanently restricted, and any unused balances may be forfeited. Chargebacks initiated in bad faith (for example, after fully using purchased credits) are treated as fraud and may result in permanent removal and referral for investigation.

10. Exceptions and case-by-case discretion

Beyond the categories described above, funkihoo may in its sole discretion issue refunds outside our stated policy in exceptional circumstances (for example, significant service outages that materially impaired your ability to use the platform, or clear billing errors on our part). Discretionary refunds do not modify this policy or create any entitlement to future refunds in similar circumstances.

Nothing in this policy limits your rights under applicable mandatory consumer protection law.

11. Regional addenda

Additional refund rights may apply to you under the following addenda:

12. Contact

Refund requests and billing support: support@funkihoo.com
Postal address: Funkihoo LLC, 59 Buttonwood Drive, East Brunswick, NJ 08816, United States